You will be responsible for handling all customer interations- including queries, complaints, updates, follow ups & lead generation.
Responsibilities:
- Manage incoming phone calls, Whatsapps & emails for customer queries & complaints.
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Provide accurate, valid and complete information by using the right methods/tools
- Keep records of customer interactions, process customer accounts and file documents
- Take the extra mile to engage customers
Skills:
- Strong phone contact handling skills and active listening
- Basic computer skills- emails & whatsapp
- Excellent communication and presentation skills
- Proven customer support experience or experience as a Client Service Representative
Job Types: Full-time, Regular / Permanent
Salary: ₹18,000.00 - ₹25,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Paid sick time
Schedule:
- Monday to Friday
- Morning shift
Supplemental pay types:
- Performance bonus
Ability to commute/relocate:
- Mumbai Suburban, Maharashtra: Reliably commute or planning to relocate before starting work (Required)
Education:
- Higher Secondary(12th Pass) (Required)
Experience:
- Technical support: 1 year (Required)
- total work: 1 year (Preferred)
- Customer service: 1 year (Preferred)
Language:
- Hindi (Preferred)
- English (Required)
$ads={1}
$ads={2}